Frequently Asked Questions
GENERAL
Is your school ICBC-certified?
Of course! Gold Star Professional Driving School is an ICBC-certified driver education centre. All of our instructors hold valid instructors' licences administered by ICBC.
How can I pay for my lessons?
Gold Star is happy to accept any forms of payment, including all major credit cards, cash, Interac (debit) or e-transfer.
Do you offer payment plans?
Yes, we do! At the time of registration, we require a deposit to hold your spot in the course. The remainder of the balance can be paid in instalments of your choice (ie. every week, every two weeks), however, the balance must be paid in full one week before your road test. We have also partnered with iFinance to offer financing for our commercial training programs. Contact our office for more information or apply online!
How does scheduling work?
When you register for your course, we will discuss scheduling with you. At Gold Star, we understand many of our students work full- or part-time, so we try to be as flexible as possible when it comes to scheduling. Within 24 hours of registering for your course, you will receive your complete training schedule along with your road test date.
What is your refund policy?
Gold Star is happy to refund the unused portion of your tuition in the event you decide not to continue with your training. Unfortunately, we cannot refund the cost of road lessons or road tests that have already been taken.
​
CLASS 1/3 TRAINING
What kind of vehicles will I do my training on?
We have a variety of Class 1 and 3 vehicles you can do your training on, including Volvos, Kenworths, Freightliners, and Macks. Our manual trucks are either 13 speed or 18 speed.
Should I do my training on a manual or automatic transmission?
We get this question a lot, and it really depends on your career goals. For example, Class 3 training in Burnaby for firefighters requires an automatic transmission, however, many other industries such as construction, waste disposal and towing require a manual license. If you're pursing a Class 1 license through the MELT program, you will be required to complete 83 out of the 93 practical hours on a manual transmission as per MELT requirements, regardless of whether you are taking your road test on an automatic or manual transmission. Please note that if you do your road test on an automatic transmission, you will have a restriction on your license prohibiting you from operating manual transmission vehicles.
Why are your classes online?
For your convenience, of course! We find that many of our students work during the day. To prevent students from having to take time off of work for their training, we hold our air brake courses and MELT theory classes online in the evenings. This also allows you to complete the program faster, as you are able to do the theory and practical hours at the same time (ie. practical lesson in the morning, theoretical lesson in the evening).
Do your packages include the use of the vehicle for the road test?
All of our Class 1 and 3 packages include the use of the vehicle of the road test. What you see is what you pay– there are no hidden fees!
Why should I choose you for my training?
We get asked this question a lot, and we always say our instructors are what differentiates our school from others. When you begin your lessons, you'll see just how committed our instructors are to your success. They bring years of experience to their teaching, and take great pride in seeing you pass your road test. Their dedication is the reason for our exceptional passing rate!
Will you book the road test for me?
Yes, we are able to book Class 1 and 3 road tests for our students. Gold Star is proud to have reserved testing days with ICBC, granted as a result of our high passing rate. Our Burnaby driving school holds ICBC road tests every Thursday at our lot. ICBC sends an examiner to our yard to conduct the road tests, so you'll be taking your road test in the area you've practiced in and there are no long wait times for road tests!
What if I fail my road test?
Not to worry! We will book a new road test for you asap! In the event you fail your road test on the first attempt, Gold Star is happy to provide a second road test along with additional training free of charge.
Who will be teaching me?
We have a fantastic group of instructors ready to help you tackle your training. All of our instructors are ICBC-certified and come to us with 20+ years of experience in the transportation industry. With a strong focus on driver and road safety, our goal is to produce safe, confident and reliable drivers at Gold Star. Read more about our story HERE!
Can you assist me with finding a job after I complete my training?
Gold Star is proud to have a great relationship with many trucking companies, and we're happy to reach out to them on your behalf when you complete your training!
​​
CLASS 5/7 TRAINING
What kind of vehicles will I do my training on?
At our Burnaby professional driving school, you’ll be training in one of our well-maintained Mazda3s, with models ranging from 2017 to 2023. Our fleet is regularly serviced to ensure a smooth and safe driving experience for our students.
How do I book a lesson?
You can call or text us at 778-889-7167, or shoot us an email at info@goldstarprofessional.com. We are currently working on an online booking system which will allow students to browse through available appointments and book slots that work for your schedule.
Can I use my own vehicle for lessons?
We do not allow the use of personal vehicles for driving lessons. For safety and insurance purposes, all lessons must be in one of our vehicles which are equipped with dual controls.
How can I prepare for my road test?
We offer a specialized Road Test Packages that includes warm-up sessions and vehicle use to help you prepare. Additionally, our instructors will provide guidance and tips to help you feel confident and ready for the test.
What areas do you cover for driving lessons?
Gold Star Driving School is located in Burnaby. All Class 5/7 lessons begin and end at Production Way Skytrain Station. We are not offering pick up and drop off services at this time. By limiting our pick up and drop off services, we're able to fit more lessons into our busy schedule, opening up more slots for our students!
What if I need extra help with certain driving skills?
Our instructors are here to provide personalized support and focus on any specific areas where you need extra help. Just let us know your concerns, and we’ll address them during your lessons.
What is the cost of your driving lessons?
The cost of our driving lessons varies depending on the package and individual lessons you choose. Please visit our Class 5/7 page or contact us for detailed information on rates and package options.